Company Overview

PT Pesonna Optima Jasa (POJ) is a general services company in Indonesia and a subsidiary of Pegadaian. The company operates in outsourcing workforce procurement, vehicle rental, and call center services, serving operational needs that span people management, asset utilization, and multi-branch coordination. With diverse service lines and distributed operations, POJ requires consistent processes to ensure reliable reporting and effective control across projects and branches.

Situation (Before)

As POJ managed multiple operational activities and branches, the company faced challenges caused by disconnected administrative and operational workflows. HR management and payroll were not yet integrated, creating additional manual work and limiting accuracy and consistency across employee administration. Fleet and asset management were also not well organized, making it difficult to maintain structured control over vehicles and company assets. In project operations, logistics, procurement, and operational expenses were not documented neatly, causing difficulty in separating financial reports by project. Additionally, reporting to the central finance unit was slow and inconsistent across branches, impacting consolidation and slowing decision-making at headquarters.

Challenges

POJ needed to resolve four key issues:

1. HR management and payroll were not integrated.
2. Fleet and asset management were not well structured.
3. Project logistics, procurement, and operational expenses were not properly documented, making it difficult to separate financial reports per project.
4. Reporting to the central finance unit was slow and inconsistent across branches.

Solution Implemented (After)

To improve consistency and strengthen operational control, POJ implemented an integrated solution across HR, fleet/assets, project expenses, and branch reporting:

1. Digitalization of HR and Payroll Management. HR administration and payroll processes were digitalized to improve integration, reduce manual work, and strengthen data consistency across the organization.
2. Fleet Management and Company Asset Control. Vehicle (fleet) management and asset tracking were structured in one system to improve oversight and support more reliable operational monitoring.
3. Integrated Project Control and Expense Tracking. Project activities and expenditures were brought into an integrated workflow, enabling better documentation and more structured tracking of logistics, procurement, and operational spending.
4. Consolidation of Branch Financial and Operational Systems. Branch reporting was standardized and consolidated, supporting faster and more consistent reporting to the central finance team.

Result

By integrating HR, payroll, fleet/assets, project expense tracking, and branch reporting, POJ improved consistency across operations and strengthened control over core business activities. Documentation became more structured, project-based reporting became easier to manage, and headquarters gained more reliable consolidated visibility—supporting faster decision-making and more scalable branch operations.