Pesonna Optima Jaya (POJ) is a general services company in Indonesia and a subsidiary of Pegadaian. Its business focuses include outsourcing labor, vehicle rental, and call center services—services that require fast, efficient, and consistent daily operations across multiple locations. As activities become increasingly complex, POJ requires a system capable of integrating HR, fleet, and financial processes to ensure seamless management control.

Before implementing the partnership with Fujicon, POJ faced several key challenges. HR and payroll management were not yet integrated, resulting in data on attendance, leave, and payroll being out of sync and time-consuming during the recapitulation process. Furthermore, fleet and asset management were not well-organized—even though for a vehicle rental business, control over vehicles, their usage status, and maintenance are crucial. Another challenge was cost recording: logistics, procurement, and project operational costs were not well-documented, making it difficult to separate financial reports by project and complicating the profitability of each project. As a result, reporting to the central finance unit was slow and often inconsistent across branches.

The collaboration between Fujicon and POJ then focused on digitizing the processes that most impact operational efficiency. First, HR and payroll management was digitized so that attendance, leave, and payroll processes were integrated into a single, clear and easily traceable flow. Second, fleet management and company asset management were implemented, allowing for more structured monitoring of fleet and asset status, usage, and maintenance needs. Third, POJ strengthened cost control through integrated project and expense controls, allowing all logistics, procurement, and operational costs to be tracked and segregated by project. Finally, the branch's financial and operational systems were consolidated to ensure a more uniform reporting format and speed, enabling the central unit to make faster decisions based on consistent data.

This implementation was supported by applications including CRM, Sales, Purchase, Inventory, HR (Attendance, Time Off, Payroll), Accounting, and Asset Maintenance. With a more integrated system, POJ now has a stronger operational foundation: HR management is more organized, fleet and assets are more controlled, costs per project are better documented, and reporting to the central unit is faster and more consistent between branches.